Testing, support, and maintenance

We test IoT software considering their complex architecture, variety of data, and particularities of IoT ecosystems. We adopt and implement IoT test cases in such areas as the development of smart physical devices, IoT robots, hardware automation, smart home appliances, and other items embedded with electronics and sensors. We help your business scale and correctly implement the IoT testing process in the areas of energy management, smart enterprises administration, business management, data analytic, and many more.

We are focused on our clients’ needs and organize IoT testing processes in order to ensure maximum benefits from IoT technologies implementation. We make sure that all sensors, data collectors, and connections are installed and processed accurately. We understand that IoT technology is an unexplored area for businesses, so we provide our clients with an accurate work plan based on thorough requirements examination. Considering the peculiarities of your requests, we select the most suitable management strategy as well. We value clear and transparent interaction between company and clients, assure comprehensive project management, and protect your business from costly risks. We follow all the Service Level Agreements (SLA) items and ensure timely monitoring, maintenance, and supporting of all IoT products we test.

Support While Developing

We work closely with your team to make sure your business goals are being met and that development goes smoothly. Alhena will guarantee that no data loss will occur during development and no downtime will occur while transitioning to the new solution. We document all issues and requests and remain in constant contact with your team to meet all your requirements.

Alhena uses Atlassian JIRA Help Desk system for documenting, prioritizing, and routing support issues. However, we can use the tool you are comfortable with.

The Atlassian JIRA Help Desk allows our team to –

  • Immediately Respond to Inquiries
  • Continually Check Progress
  • Track the History of actions behind each case
  • Exchange Comments/Information

Our Basic Support Package comes standard with –

  • Upgrades to your Applications
  • Performance Monitoring
  • Troubleshooting and Bug Fixes
  • Analysis of any Issues

Continual Software Maintenance

At Alhena, the project is never really finished. We constantly monitor your solution to enhance and improve its usability. We even go as far as re-engineering and customizing your system and removing obsolete capabilities that drain system resources to ensure top-notch performance.

With specialized maintenance techniques, we monitor any new changes to make sure nothing has been adversely affected. If any problems occur, we will immediately fix the issue to keep your systems running smoothly.

Additionally, we offer constant maintenance updates that will keep your application operating on any new technology introduced into your system.